FAQ
- We sell Home Goods via our website – www.chinamall.app – once you place your order on the website we will deliver it in 2 – 16 Working Days.
- We are a retailing company Registered in South Africa.
- We work with different vendors in different locations, most of our vendors are located at China Malls so that we access lower prices for our online customers. Our aim is to bring convenience to the customers door step or pick up location.
- There is a high demand for cheap products imported from china, we have noticed the famous giants like Shein and Temu be prominent in our ecommerce space, thus we have partnered with vendors in Johannesburg with Low prices in order to meet the demand of cheap goods being delivered to customers across South Africa without the customers paying Customs Duties and VAT charged on their order by using Temu and Shein.
- Our CIPC registered name is Virtual Mall Africa (Pty) LTD and we are trading as China Mall App
Step 1: You can add products (1) straight into your cart, or you can (2) add them to your wishlist or to (3) your gift registry.
Step 2: Once you have added the products you need into cart, you can open up your check out page, Fill in your details and allow our website to geolocate you, pick your preferred method of payment and delivery charge as well as the tip amount. Our payments page is secured by Paystack, your safe online banking is our priority thus we have outsourced one of Africas Payment Gateway we don’t keep any payments records including Credit Card Details, Online Banking Details or any information regarding your payment into our bank account. People in Lesotho can go ahead and make eft payment to one of our agents FNB Bank Account or they can use their debit or credit cards, we accept international payments via Paystack. We have partnered with Basotho Mall to make it easier to distribute our goods to one of our beloved neighbour country – Lesotho.
Step 3: Once Payment is done, we will communicate with you via email – you can track your order straight from the website.
Step 4: Your order will be out for delivery, we will communicate with you on the day of delivery. If you are in Lesotho you may be charged Customs VAT of 15% depending on the type of goods you bought and customs handling fee of R50 to R150.
We would love it if people in remote areas – in Lesotho and South Africa – enjoy the variety of goods that one gets when they go to china mall or rather down town, thus our online shop will provide middle class, interns, and university students looking for affordable options online to start out their own haven, a place to call home.
You will get an email with all the details after placing your order.
Other Cool Features
Celebrate special occasions with a custom Gift Registry on the China Mall App website. Whether it’s a wedding, housewarming, or any other milestone event, curate your dream list of home goods and furniture to share with your loved ones.
Create your personal wishlist of home goods and furniture items on the China Mall App website. Whether you’re planning future purchases or hinting at gift ideas, the Wishlist feature makes it convenient to save and organize your desired products.
Collaborate effortlessly with the Share Cart feature, allowing you to easily send your selection of home goods and furniture to friends, family, or colleagues. Share your favorite finds via email or social media with just a few clicks.
Join our platform as a vendor and showcase your home goods and furniture to a global audience. Vendor registration is free on the China Mall App website, offering you the chance to expand your reach and grow your business with ease.
Become a Sales Affiliate and earn generous commissions of 15% to 35% by promoting our diverse range of home goods and furniture on the China Mall App website. Whether you’re a blogger, influencer, or business owner, seize the opportunity to monetize your online presence with our affiliate program, share your referral link with friends and followers.
Delivery Options
Lesotho Agent Pick Up Points : R170 : DLM or Selakhapane Khubetsoana, Former Leseli English Medium
Lesotho Home Delivery : R350
Lesotho Orders may be charged Customs VAT of 15% depending on the type of goods you bought and customs handling fee of R50 to R150.
South Africa Home Delivery :R150
South Africa: PUDO Pick Up :R90
Did you know there are more than 1200 PUDO lockers across South Africa? Even in remote places there is a PUDO Locker at the nearest garage. Check for a locker near you and enjoy online shopping.
Furniture Delivery Options & Costs
Furniture delivery costs are determined based on various factors including the size and weight of the item, delivery distance, and any additional services required (such as assembly or special delivery requests).
Yes, absolutely! We understand the importance of transparency when it comes to delivery costs. Simply add the item(s) you’re interested in to your cart and share your cart with us via WhatsApp, we will send you a delivery quote based on your shared cart furniture and the distance from the vendors physical address and your desired delivery address.
On the other hand you can check out and pay for your order, you’ll be prompted to enter your delivery address, after payment is made we will send you a delivery quote after checking out.
In addition to standard delivery fees, there may be additional charges for special delivery services such as interior home (which includes assembly and placement of the furniture in your desired location) or expedited shipping. These additional fees will be clearly outlined during the checkout process.
Delivery times vary depending on the availability of the item, your location, and the delivery option you choose. Standard delivery typically takes between 2-16 working days. Once your order has been placed, you will receive a confirmation email with estimated delivery dates.
Yes, you can track the status of your furniture delivery through our website. Once your order has been shipped, you will receive a tracking number via email which you can use to monitor the progress of your delivery.
If you need to make changes to your delivery address or schedule, please contact our customer service team as soon as possible. While we will do our best to accommodate your request, please note that changes may affect the delivery timeline and may incur additional fees.